Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Why have I got 2 charges on my phone bill

Contract

So fed up with ee and bt to start with I signed up to bt broadband paid upfront to find out a week later it had been cancelled and refunded decided to give them a chance rang up started all over again and also got talked into a new contract with ee u...

Old TMobile Contract 3G no longer supported

Hi.I am just after some advice.I just received a letter from ee saying that I need a new plan as EE will no longer be supporting legacy 3G T-Mobile services.I currently have one of the old employee call discounts applied to my TMobile account which i...

Last bill

I have had a final bill for £681.14 at no stage has anyone said or asked me if I wanted to close my account which I don’t, my son has a phone and contract with you in my name and a watch and I have a watch as well that I pay monthly for. This is a h...

Friends and family discount

I have just upgraded my phone. On the order for the upgrade my friends and family discount is shown but I have just received a text saying it has finished and it no longer shows in the add ons in my account. I would not have upgraded if I knew it was...

Customer service not answering

I have been on hold to 150 for over 2 hours what’s taking so long?……

Mobile charges

Why have I been charged an extra £ 11 on a mobile number which is not mine…I accept payment on my no which is listed in my august bill..can u enlighten me please…

Can someone help

Can someone just talk to me I’ve been on the phone for 3 hours

watch plan

my watch plan has expired but i am still being charged, please can you explain why ?

Two Days Of Being A New Customer - Terrible Service

I have been a customer of ee for a maximum of two daysI have a contract which states I am entitled to a 20% discount due to having a second line. However this does not reflect in the bill online. I did query the next day by returning back to the bra...