Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60025 Views
  • 69 replies
  • 14 Helpful

Viewing both mobiles lines on my EE account

When I log in to my EE account I seem to be able to only access my number.  I have another line also under my name but I can't work out how to access details of that line on the account. Any tips most welcome?

MAH17 by Visitor
  • 573 Views
  • 1 replies
  • 1 Helpful

Cancel recent order additional line

Hi EE,My contract is end today and I made a mistake. I was thought I purchased to renew my sim plan but I found out on my notification email I bought additional line could you please amend or cancel this recent ordered today. I find it difficult I co...

Virgo22 by Explorer
  • 427 Views
  • 2 replies
  • 0 Helpful

Top up malfunction.

  Has everything encounter some problems like mine? Try so many time to top up even it is sent out by bank but the bill unpaid? It is been over 12 hours since I top up. 

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MrY by Visitor
  • 338 Views
  • 2 replies
  • 0 Helpful

Where is my bill!

I changed from contract to Sim only plan in July. Still haven’t had a bill? Not come out of my bank either. Don’t know what to do! 

rllen123 by Visitor
  • 329 Views
  • 2 replies
  • 0 Helpful

Upgrade

I am due an upgrade but don't need a new phone. I want sim only with the same allowances I have now. How much would this be.

Bev35 by Visitor
  • 363 Views
  • 2 replies
  • 1 Helpful

Sim only contract

I'm looking to change over to a sim only contract, but the ones that are showing only mention data, not calls/texts, can anyone advise if these will be extra, or if they are also included?

leezer by Visitor
  • 426 Views
  • 1 replies
  • 1 Helpful