Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Do I need a new contract or addition to my current EE account to add a Galaxy 5

Hi, I want to buy outright a Samsung Galaxy 5 watch (I have a samsung mobile). I have a SIM only pay monthly account with EE. Do I need to make any changes or will the watch be able to connect to my current account?

Why can't I keep my Armed Forces discount when also trading in a phone?

Today I tried to add a line to my account. I wanted to purchase a new Samsung galaxy z4 flip. The initial contract price was £59pcm. I was asked if I had an old Samsung phone to trade in, to receive a discount on my line rental. I did, and after ente...

First payment

Hi,I signed contract for broadband 5g unlimited £50. I paid in shop £50 cash bcz card was declined. After few days I received letter with my First payment to be taken within few days. My question: Why I paid double?

Old contact hasn’t cancelled

my contract has recently ended so I’ve bought a new sim with Voxi as my phone still works great, I got a PAC code and my number has transferred today however when I log onto EE there’s no indication that my contract is ending, it still has my mobile ...

Wrong plans

My app is saying I’m on different plans to what I set up a few days ago

My contract ends 10/10/2022 when can I switch network and get a new contract ?

So my contract ends 10/10/2022 but my final bill is 27/09/2022 , I do not want to pay any extra charges and wait until 10th October to get a new phone. Can someone advise on new process @support @Billing @Help

Lost original email at start of contract

For some reason I can’t find my original email address when I started my contract. This means that I’m not classed as the account holder even though I am and I pay my bill. I think I tried with too many old email addresses and so I’ve messed things u...

Unable to upgrade phone online

Hi, why is it unable impossible to upgrade your phone online, when you go onto the EE website or go through MyEE to upgrade, it says you can upgrade and you follow it through and then you get to a page with 3 options with one of them Upgrade online, ...

Helpline - no help at all

50 minutes trying to close an account, answering security questions , they send the security code repeatedly to a broadband number rather then your phone then when they are happy it’s you and establish that you want to close an account —— they put yo...

Upgrade

I’m due an upgrade I keep trying to do it online and it just keeps coming up with there are no available plans for this device every time I choose a new phone ?