Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How do I check the status of my cancellation ?

I have cancelled my SIM only deal within the 14 days cooling off period after my phone was stolen. How can I check the status of this cancellation? As my SIM card is still receiving text messages so it is obviously still working and doesn’t appear to...

When will I start pay my phone bills

I wanna the date I’ll start paying my phone bills

Questions about buying 'call from anywhere' add-on

I'm currently in China and need to receive calls from the UK. I saw there was an add-on named 'call from anywhere'. I am curious whether the 60 minutes in this package can include the minutes of calls I receive from the UK so that I don't have to pay...

Resolved! Help with bill

Hi I need to discuss my account with someone please

How to find phone info for an insurance claim

Hello. Can anyone tell me how I find all of the needed info about the handset to make an insurance claim please. I have looked everywhere on my account and can't find details such as storage capacity. Thank youRachel

Retrospective call log

Hello, I need a call log for the past 6 months, specifically being able to search for one or two numbers. Is this possible if i don't currently pay for an itemised call bill? Thanks

Scam by EE

I had a contract for two years starting from may 2020 till may2022. Even after the contract is completed they are still charging me for the mobile. When i spoke to the customer executive guy he told me that after the contract is finished they I’ll be...

Phone Bill Help

Hey guys! I joined EE on the 7th June 2022 and I paid my first bill with 0 issues… we’ll I then got charged again on the 27th of June for a second bill (this time £84 because the first time it charged me I was unable to pay) now it’s the 7th July and...

FRAUD HAPPENNED ON MY EE ACCOUNT

I got new number added to my account with unlimited data and £90 per month charge which i didn't ask for. what should i do. i raised complaint with ee already but i am not liable to make this payment as i didn't order it. they say you have ordered ip...

Calls to this number are barred from your phone

I recently received a new message saying "calls to this number are barred from your phone", so immediately I went to Google and started looking and got some feedback from EE pay as you go customer which didn't nail it, hopefully this post will help s...