Which is the accurate charges?

[BEKI90]

Please see attached info. I am trying to understand the extra charges

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while abroad. In one part of my account it advises my next bill will be £16 more, however in other section it advises charges of £97? This is a huge difference and so would appreciate clarity on which is correct?

Many thanks,

Rebecca

 

[Northerner]

Hi @BEKI90 

It says see details which should tell you. 

Where did you go to incur those changes?

Thanks 

[XRaySpeX]

What is your usual bill?

Open up "See all Charges".

[BEKI90]

Unfortunately it does not indicate any details when I click to see details, very odd! I am in Indonesia at present so they are from calls I've had to make. 

[BEKI90]

Usual bill is £30. For some reason it doesn't indicate any charges when I request to see them through that link which is what makes it even more confusing 🤔

[XRaySpeX]

Unless you know differently I think when it says "usual" in 1st image it means your last bill of £130.85 (which presumably contains a lot of roaming charges) rather than your usual at-home bill of £30 normal plan.

So it is predicting your next bill as:

• Extra roaming calls = £97.40 + VAT = £116.88
• + Normal plan = £30
• = Next Bill = £146.98
• Last bill £130.85 + "More than usual" £16.40 = £146.25

Comes out about the same whichever way you calculate it.