Viewing bills online

[BethLoyalty]

Been trying to access my bills online for over a week now and keep getting the same message.  Any help is appreciated

[Debbie_G]

Hi @BethLoyalty.

Welcome to the community.

Could you try accessing this using a different browser or device, please?

Do you see the same error when accessing your bills through the EE app?

Debbie

[BethLoyalty]

i've  tried a different browser but can't use the app as it's for work

[BethLoyalty]

I've now tried on the app and I get the same message.

Need access to the invoice urgently! Can you do anything to help

[Alex_H · Accepted solution]

@BethLoyalty Thanks for trying that out, unfortunately if it is happening across different browsers and the app, it suggests there is an account level issue that our team will need to take a look into for you. 

If you give us a call one of our guides will be able to have a check over your account and help with accessing the bill.

Alex