Dear EE Customer Support,
My name is Obinna *****, and I am writing to sincerely ask for your understanding and help regarding my mobile account.
My current outstanding bill is £401, and unfortunately, I am not in a position to pay this amount at the moment. My line has now been suspended, and I am finding the situation very difficult.
I am currently going through a financially difficult period. I am struggling to meet my basic financial commitments and simply trying to sustain myself. I genuinely do not have the money available to clear the bill right now, and I do not have anyone I can turn to for financial help.
I fully understand that I have an outstanding balance, and I am not trying to avoid paying it. I am only asking EE to please give me some time and show me some understanding while I get myself back on my feet. I will pay the outstanding amount when I am financially able to do so.
If there is any possibility of allowing me to receive incoming calls and text messages, even temporarily, I would be extremely grateful. Having access to my phone is important, particularly while I am trying to deal with my current circumstances and get myself back into a more stable position.
I would sincerely appreciate it if someone could look at my account and consider my situation on a case-by-case basis. If there is a temporary arrangement, hardship option, or any other support EE can offer, I would be very grateful to be considered.
I am not asking for the debt to be cancelled. I am simply asking for some understanding and breathing space until I can afford to make the payment.
My details are:
Name: Obinna ********
Mobile number: 0**********
Address: ********
Thank you for taking the time to read my message and consider my circumstances. I would genuinely appreciate any help or flexibility you can offer at this difficult time.
Kind regards,
Obinna *********
[Mod edit - removed personal details. Please do not post any personal details in the public forum]
