Good evening, I’ve been trying to upgrade to unlimited data from my current 40GB plan (with handset) for about a week now and I just don’t know where to go from here.
I first contacted EE about 3 weeks ago asking if I can upgrade to unlimited data as 40GB just wasn’t going to cut it for me. I was told that I couldn’t do that until I had been with EE for 30 days and to come back on 15/09. Fair enough. I come back on the day, and asked again (through EE’s online chat) and was told that I had been upgraded and that it should take 24 hours to be complete. However, 48 hours later and nothing. So… I go back to the online chat to find out why I hadn’t been upgraded yet. I told the agent I had been told I had been upgraded, and everything was fine by the last agent I spoke to. For some reason this agent wanted proof (?) that I had been promised an upgrade. I was told to send a screenshot of the conversation I had to the agents manager’s email (which I thought was very strange). Once I did that though, I was told once again that the changes had been made to my account and that it could take up to 2-3 days to be complete.
4 days later… you guessed it, nothing.
I have been promised twice that I had been upgraded on two separate occasions by EE’s own staff and still nothing has happened. What do I do? I don’t want to keep going to the online chat just to get told I have been upgraded when clearly I haven’t.
I have attached screenshots of the conversations with the EE online chat agents.
Any help would be appreciated!
current plan: iPhone 12 5G, 40GB data @ £47 a month
sorry for the 500 word essay.
