Upgrade

PatiP · ‎02-01-2023

Hi

I'm due an upgrade on my S20.

I'm having issues upgrading as it states I have an S8 which isn't true.

My previous contract was on the S8 but I currently have the S20

Could someone resolve this please.

Chris_B · ‎02-01-2023

@PatiP What has having or not having a s8 or s20 got to do with this ? It’s an upgrade so the old device is yours.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

PatiP · ‎02-01-2023

I currently have an S20. When I try and upgrade it says I currently have an S8.

My contract ends in March and its asking for a sizeable fee to upgrade.

My partner upgraded his phone 13 months early and hardly had to pay anything

Northerner · ‎02-01-2023

Hi @PatiP

That has nothing to do with your device. It's about your existing tariff/contract when you upgrade not the device. You're upgrading very early and therefore there will be a fee to exist your contract early.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎02-01-2023

@PatiP Depending on what tariff he had for that device will depend on what he had to pay to upgrade early. He also had to have a more expensive tariff than he’s old one because it was an early upgrade.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.