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Upgrade

Cerri
Explorer

‎17-11-2022 08:54 PM

I am due an upgrade in a few days and when i look on the options for phones on my account they all say not available to me?

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎18-11-2022 08:04 AM

Hi @Cerri

Thanks for coming here. 

Does the same happen if you log into your My EE account on the EE Shop and select upgrade? 

Leanne.

0 Helpful
Cerri
Explorer
In response to Leanne_T

‎18-11-2022 08:15 AM

Thanks for your email yeah does'nt matter which way i do it i have the same
issue
0 Helpful
Leanne_T
EE Community Support Team
In response to Cerri

‎18-11-2022 08:33 AM

Hi @Cerri

Can you text UP to 150, does this show you are eligible to upgrade? 

Leanne 🙂

0 Helpful