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Thetileguysltd
Explorer

‎06-01-2023 09:15 PM

Why did they say to me if I get a sim only for 3 month I can have a handset upgrade 6 months later still not aloud an upgrade why is that 

0 Helpful
4 REPLIES 4
Thetileguysltd
Explorer

‎06-01-2023 09:16 PM

I got offered a sim only anc they said if I take the sim only they will upgrade me to a handset after 3 months but 6 months later still can’t upgrade why did they lie to me

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Thetileguysltd

‎06-01-2023 09:23 PM

@Thetileguysltd   Have you ever been late with a payment?    And is that a 12 or 24 month sim only?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Thetileguysltd
Explorer
In response to Chris_B

‎06-01-2023 09:39 PM

No not been late and it’s a12 month
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎07-01-2023 08:44 AM

Hi @Thetileguysltd

Please give us a call on 150 the team will get this looked into for you. 

Let us know how you get on 🙂

Leanne.

0 Helpful