Upgrade an eSIM

Sb133 · ‎08-11-2023

I have an eSIM on an Apple phone and want to upgrade my SIM only plan. How do I buy an upgraded eSIM contract? I can only see option to buy what looks like a physical SIM.

Northerner · ‎08-11-2023

Hi @Sb133

You dont need a new esim as your tariff is independent.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Sb133 · ‎08-11-2023

Hi @Northerner

Does that mean if I order an upgrade through the app it will automatically change the tariff without any need to do any thing with the sim?

thanks

bristolian · ‎08-11-2023

You are effectively asking "how do I change my price-plan" - the fact you have an eSIM rather than physical SIM is immaterial.

Priceplans can be changed via the usual methods - via the app/website, or by calling into CS, and yes - you won't need to change your SIM as this is an account-level amendment.

Sb133 · ‎08-11-2023

Thanks!