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Upgrade SIM Only after 1 Month?

Marus
Contributor
Contributor

‎08-10-2022 03:38 PM

My 2 year phone+plan expired about 1 month ago, I did the upgrade and signed up for another 2 years SIM only.
When I login into EE I still have the upgrade option, does this mean I can actually upgrade again when I want but just keep starting a fresh 2 years?

I ask as I may want to lose my smart benefit I have.

Thank you.

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2022 03:59 PM - edited ‎08-10-2022 04:00 PM

Yes, but not for free. You'll need to pay off the existing contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎08-10-2022 04:19 PM - edited ‎08-10-2022 04:20 PM

Hi @Marus

Thanks for coming here. 

Is the reason for looking at upgrading to change the smart benefit? 

Speak soon. 

Leanne.

Marus
Contributor
Contributor

‎08-10-2022 06:00 PM

I had thought about not having the smart benefit, but not decided yet.

I logged in and noticed an upgrade was available, I was able to select a new SIM only deal and got to the checkout (I did not complete it) with no mention of any fee to pay.

Hence my question 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Marus

‎08-10-2022 06:05 PM

What does texting UP to 150 tell you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Marus
Contributor
Contributor
In response to XRaySpeX

‎08-10-2022 06:21 PM - edited ‎08-10-2022 06:22 PM

Text reply says "Great news: you're ready to upgrade!....."

Maybe it is just a glitch and it will sort itself out, I am checking so soon after upgrading?

0 Helpful
Leanne_T
EE Community Support Team
In response to Marus

‎09-10-2022 08:20 AM

Hi @Marus

Please call us on 150 and the team will get this looked into further for you 🙂

Leanne.

0 Helpful