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Unwanted call charges

sophieameliawol
Investigator
Investigator

How can I stop calls to or making call to numbers that will put charges on my account without me knowing when I also have a spending cap of £0 

 

Just so I don't go over my monthly payment 

 

As I found out 3 calls have amounted to £30 something and I never new about it till I went to make payment and to check my next payment 

3 REPLIES 3
Katie_B
EE Community Support Team

Hello @sophieameliawol

Welcome to the community. 

You can also place a bar on your account for premium calls. This will stop being able to make calls to premium rate numbers. 

Katie 🙂

Yes please do it 

Katie_B
EE Community Support Team

Hi @sophieameliawol

You will need to give our customer care team a call on 150 to apply this. 

Katie 🙂