Unresolved technial network issues

Sonjalukic
Visitor

‎22-08-2023 12:49 AM

Hi there

 

You charged me for all the calls I made to you to resolve me technical issues. Please reimburse me as you confirmed you'll resolve this and you haven't done this yet and charged me for all calls made to you 

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2 REPLIES 2
Christopher_G
EE Community Support Team

‎22-08-2023 08:16 AM

Hi @Sonjalukic 

Welcome to the community.

Which number did you call us on? Were you charged on your mobile bill?

Chris

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XRaySpeX
EE Community Star
EE Community Star

‎22-08-2023 01:20 PM

Are you on contract or PAYG? Calling CS on contract is free. Calling on PAYG is 25p each call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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