Unable to change billing address

[alyssa004]

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message  to update my address in my account. however there is no such edit billing address in my account!.. 

[alyssa004]

Having hard time to search billing address. There options found in there system is so different. There is no Manage option to change the billing address.  There instructions doesnt have sense!

[Leanne_T · Accepted solution]

Hi there @alyssa004 

Thanks for coming to the community 🙂

Could you try logging into the EE app and select Profile > Settings > Settings and Permissions then Change Billing address. This should open the web page to update the billing address. 

Let me know how you get on 🙂

Leanne.

[sumijdavid]

This option doesn’t exist online. The only options for me are to change my email address or telephone number.

[Chris_S]

Hi @sumijdavid Could you try following the steps detailed in this link to change your billing address.

Keep us updated on how you get on please.

Chris S

[sumijdavid]

Thank you - going through the app and the steps you sent eventually worked. Only eventually as a couple of times I got messages about technical errors.

Best wishes,

Sumi
Sent from my iPhone

[Chris_S]

That's great news @sumijdavid I'm glad it's eventually worked for you, I'm very sorry that it took a few times to work though.

Do you have any screenshots of the error that was popping up so I can get it fed back for you?

Chris S