Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to access my bills

Shancoul12
Visitor

‎14-01-2025 06:33 PM

I have been trying to access my bills for a while now and each time it states sorry something has gone wrong when clicking on bills. 

I called 150 that took me to the messaging service. The staff member wrote that my number isn't being recognised and asked me for my billing account number. I wasn't sure if I should be sharing this due to the amount of scamers out there and explained I wasn't going to share this. They then asked me for personal information my full name and full address. I signed out of the chat as the page on scammers stated be cautious if they start asking for this type of information.

 

Can someone please help me access my bills? 

 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎14-01-2025 08:43 PM

@Shancoul12  You called customer support so how can that be a scam.  you requested this by using option 1 when you called 150 from your device. 
Instead of using the message service via option 1 listen to the options given and press option 2 and speak with customer support. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful