Unable to access Xbox Game Pass

[inforequester]

Hi there, 

I attempted to activate my Xbox Game Pass but it is not active on my microsoft account or my xbox account, and now I can't change the service at all. 

Please help as I'm paying for a service I'm not receiving 😞 

[Rach_H]

Hi @inforequester,

Welcome back to the Community!

We don't want you to have any issues activating your Game Pass. Have you selected this as one of your Inclusive Extras?

Rach