Spend cap text sent in error?

[AT1702]

I had a text to say I don’t have enough spend cap balance, however I’m not using anything outside of my spend, I have unlimited texts and calls, 100gb of data that’s I still have 93gb of? I’m not currently travelling so I have no idea as to why I’m getting the text message? 

can anyone suggest anything different? 

[Katie_B]

Hi @AT1702. 

Thanks for coming here. 

Have you called any premium rate numbers or sent any picture messages?

If not, I would recommend giving us a call so our customer care team can look at what has triggered these texts. 

Katie