Sorry, your changes didn’t make it (change address issue)

[radaidenho09]

Whenever i try to change billing or postal address it doesn't go through and gives me the above error. i tried from app, web, and different browsers and never work

[Rach_H]

Hi @radaidenho09,

Welcome to the Community!

I'm sorry to hear about the trouble you're having making these updates, and I can understand how frustrating this must be. I'd recommend giving our team a call, and they will be able to update your account, and see what they can do to fix this moving forward.

Rach

[7747721150]

Hi please help to change my address 

[Michael_D]

Hi @7747721150 

Welcome to the community.

We don't have access to help you change the address here, but you can change it in your online EE account or the EE app.

You can see a step by step guide to changing it on our Edit My Personal Details in EE help page.

If you have any trouble, please give our customer services guides a call, and they can update the address for you.

Michael

[Bhargavpatel751]

Hi please help to change my address 

[Rach_H · Accepted solution]

Hi @Bhargavpatel751,

Welcome to the Community!

If you log into your account online then you'll be able to update your account, or speak with our team.

Rach