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Someone has tried to cancel my contract

Delamigo
Visitor

‎02-12-2024 12:08 PM - last edited on ‎02-12-2024 12:25 PM by EE Community Moderator

Hello EE .

 

Someone has tried to cancel my contracts with BT and EE .

 

You have immediately sent me emails saying sorry I am leaving and what the fine will be for early cancellations.

 

 

The thing is it's not from me .

 

I do not want to cancel I was quite happy.

 

Yes I'm moving house in two weeks time but I wish to take my existence line broadband and mobile with me .

 

 

Please can someone help.

 

My name Derek

 

I'm not going to ring 150 as I have rung it four times only to be left on call waiting for hours 

 

Please can someone help

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-12-2024 12:34 PM

Is this for Home BB? Sounds like the new occupiers have ordered BB at your addy perhaps prematurely. Call CS to stop it.

Have you put in for an EE BB Home Move? You should've already done that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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