Scam

[Moplez]

I received a phone call from a landline stating that I was entitled to 40% off my bill with no VAT increase. I was asked for my email address and to confirm if I was the registered owner of this number. I asked if this was a legitimate phone call, and I was advised to login to the app To access my bills. I was unable to do this because the app is down for maintenance work. I asked the person on the phone to  email me to confirm if this was a legitimate call. Please advise if this was a scam.

[Alex_H · Accepted solution]

Hi @Moplez,

Welcome to the EE Community
 

This does sound like a typical scam call, you can find a list of our approved partners on our help page here to see if this was one of the numbers that called you. Numbers EE partners will call from | Profile Help | EE

If it is not one of those numbers, you can report a scam call directly to us using the BT website here Report a scam call | BT Help 

It sounds like you have done the right thing in not giving out any personal information as you were unsure, you can read more about avoiding and preventing scams on our page here Online Security: Avoid and Prevent Scams | EE

Alex