Reactiving a closed mobile number due to unpaid bills

mafjd12 · ‎05-07-2022

Good afternoon,

My mobile account was frozen due to unpaid bills and then the line was cut. I paid off the debts on the line but since the line was cut, I cannot access the number anymore. Is there any way to regain the old number back?

Thanks

XRaySpeX · ‎05-07-2022

No, once a line is cancelled it's gone from you for good.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B · ‎05-07-2022

@mafjd12 when did you pay off the unpaid bills ? How long did you leave these unpaid bills for ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎05-07-2022

Hi there @mafjd12

Thanks for posting on the community.

I would suggest getting in touch with our customer care team, they can check the account and let you know if the number and account can be reactivated.

Thanks 🙂

Leanne.

mafjd12 · ‎05-07-2022

Good afternoon,

The line was in my name but it was used by my son who was responsible for keeping up with the bills. I believe the bill was piling up from Feb/April and I paid it off about a week ago

Thanks

Leanne_T · ‎05-07-2022

Hi @mafjd12

Please call us on 0800 956 6000 and the team will see what they can do to help 🙂

Leanne.