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Re: No call back

Helen84
Investigator
Investigator

I am waiting for ee to call back.  Said would call within 15 minutes through text and they haven't! I've had to call twice for a call back.. there are no more options to stay on the call and wait to speak to an advisor! This is no good... I really need to speak to an advisor and I do not want to wait for a call back.  Would rather wait on the call because at least I can be sure I'm in an actual queue to speak to someone!!

Really frustrated 

3 REPLIES 3
Helen84
Investigator
Investigator

EE should give us the option to stay on the phone to wait.

Helen84
Investigator
Investigator

Qason I'm calling is because I've been charged for a device I did not order!! With a whole extra £45 on my bill!!!!! Very upset 

James_B
EE Community Manager
EE Community Manager

Hi @Helen84,

Welcome to the EE Community. 🙂

What is the extra device that is showing on your bill?

James