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Re: Mobile phone bills.

Appleton
Visitor

‎04-10-2022 04:30 PM

I am having the same problem the calls are incoming with a recorded message. I block each number but a new variant number then calls they are all incoming not outgoing how do I stop them I have just been charged a total of £15.32 for these incoming calls the items are listed as "access charges" on my bill. EE please advise/help

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2022 05:02 PM

@Appleton : You don't get charged for incoming. Are you answering them & pressing a few buttons, causing you to be diverted into an outgoing call?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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bristolian
EE Community Star
EE Community Star

‎04-10-2022 05:11 PM

Hi @Appleton 

Your description is different to that of the thread you added to, so your post has been moved to a new thread.

Access charges tells me you have been charged for an outgoing call - as @XRaySpeX has mentioned, there is no charge to receive calls in the UK.