How to contact EE Customer service?

[Kingking30]

I have been charged for a contact sim that hasn’t arrived 

[Michael_D · Accepted solution]

Hi @Kingking30 

Welcome to the community.

If you have ordered a contract, you'll start being charged once it is dispatched.

The SIM itself would then arrive in the post within 5 working days.

If it has been longer than this, I'd recommend speaking to our customer service guides from another phone so they can arrange for another SIM to be sent in the post.

Alternatively, if you are the account holder, you can visit an EE store with photo ID (either a driving licence or passport) and they can activate a SIM in store for you for the new contract.

Michael

[Kingking30]

Ordered a SIM card but never showed up still waiting 3 weeks later not activated but still charged a monthly bill for a sim I haven’t got or used 

[Northerner]

Hi @Kingking30 

Odd, it must be lost then. You will be charged as we assume you have received it. You will need to speak to EE CS on 150 or via https://ee.co.uk/help/contact-ee

Thanks 

[Peter_W]

Hi there @Kingking30.

@Northerner is absolutely right on this one - if you've been billed it sounds like everything has activated as it should do with the contract, but something has been held up with the delivery.

Giving us a call should help you get this sorted, or if you need the SIM more urgently you can pop into one of our retail stores and get an on the day replacement activated.

You'll just need to know the mobile number, which is listed on your bill, and have photo ID in the form of a valid passport or UK driving licence photocard.

Peter

[Kingking30]

I ordered my sim 2 weeks ago still hasn’t arrived it’s activated amd Ive been charged a month bill for a sim I haven’t received I want a refund now 

[bristolian]

Your latest post, added to someone else's thread from 2023, has been moved to your existing topic to keep everything in one place. Good advice regarding your situation is in the previous posts - specifically from 8.27am today