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Phone upgrade

cadetsadler18
Explorer

I’m looking to upgrade my phone but I normally watch for the 24months to be up. The upgrade option I have is basically giving my old phone back. How does the swap work, do I get the new phone exchange every thing, then send the old one off. Can someone please advise.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @cadetsadler18

We send you a returns bag to send your old phone back, once you've transferred everything over (within 14 days).

Chris