Payment

[Sebby13]

Hi there I had an outstanding bill of a certain amount and services had been suspended it told me the amount needed to be paid to reactivate account which I paid but then it’s still not been reactivated and is saying I still need to pay the rest

[Chris_B · Accepted solution]

@Sebby13  It takes up to 24 hours for the services to resume once you pay the outstanding fee. 

[Candy66]

I’ve rung ee a few times about other things and been told I owe nothing on august bill and now being told bill hasn’t been paid 

[James_B]

Hi @Candy66,

Welcome to the EE Community. 🙂

How did you pay your August bill?

James

[Candy66]

Direct debit ,have rang a few times in past week or 2 to check sometelse and was told nothing outstanding on bill and no credits put on

Sent from my iPhone

[Christopher_G]

How were you told that you still owe money, @Candy66?

If your balance is clear on your My EE account and your Direct Debit went through OK, everything should be fine.

Chris