21-02-2023 12:29 PM
I have reported this error before but it was not understood by EE staff.
If I have an overdue payment and a newer account balance and try to pay the total account online using the EE website, only the overdue amount is shown (incorrectly as the total amount). The ability to pay the true total amount is not offered.
21-02-2023 02:39 PM
Hello @fthynne.
Thanks for coming back and letting us know you are experiencing this error again.
Please could you confirm if this shows correctly via the app?
Speak soon,
Katie