Paying from aboard

[Lily101]

I have applied to cancel my ee contract till July 1st, so I need to pay all the fees in early July. The problem is now I have left UK and my ee number doesn’t work aboard, I can’t receive text messages which show my bills, and my EE account can’t link to my product which is my ee number because it can’t receive any messages now. I need some staff speak to me about how to pay my bills. EE should link my phone number to this account without verifying text code or send me the bill link from email or via this website, otherwise I can’t pay it.

[Chris_B]

@Lily101   You have no signal because you didn’t activate roaming by texting ROAMING to 150.  You’ll have to contact customer services from a different phone.    

[bristolian · Accepted solution]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

[Lily101]

Thank you!!

[Lily101]

Helps a lot! Thank you so much!!!