03-09-2025 01:10 PM
Hi, I’m an EE customer and interested in upgrading to Pay Monthly iPhone 16. I just wanted to check what happens to the monthly payments once the device is fully paid for? The payments for the phone should be completed in 2-3 years. I can’t seem to find any information on the EE site that could answer my query. Also, will my current number be transferred to the new device? Thanks!
Solved! See the answer below or view the solution in context.
03-09-2025 01:29 PM
An upgrade, by definition, is a change of either equipment and/or payment plan whilst retaining your number as a matter of course. If you have a physical SIM, then an upgrade phone is supplied and you simply move your existing working SIM from your old phone to a new phone.
As regards the finance, the answer depends on which plan you have. EE's traditional contracts have no concept of paying off a device - you have one single monthly fee covering all your airtime and device repayments, which you agree to pay for at least the duration of your minimum term. Once that minimum-term has completed, you are free to choose one of several options, one of which is to change your plan to a SIM-only.
EE's newer FlexPay plans are structured as two independent & separate contracts. You have a fixed-term finance loan for your device repayments and once that loan is repaid, the contract naturally ceases. You then have a standard 30day-notice airtime plan with a minimum-term - in a similar way to an 18/24month SIM-only plan. Once the minimum-term is complete, the exact same choices are available to you as with any other plan.
03-09-2025 01:29 PM
An upgrade, by definition, is a change of either equipment and/or payment plan whilst retaining your number as a matter of course. If you have a physical SIM, then an upgrade phone is supplied and you simply move your existing working SIM from your old phone to a new phone.
As regards the finance, the answer depends on which plan you have. EE's traditional contracts have no concept of paying off a device - you have one single monthly fee covering all your airtime and device repayments, which you agree to pay for at least the duration of your minimum term. Once that minimum-term has completed, you are free to choose one of several options, one of which is to change your plan to a SIM-only.
EE's newer FlexPay plans are structured as two independent & separate contracts. You have a fixed-term finance loan for your device repayments and once that loan is repaid, the contract naturally ceases. You then have a standard 30day-notice airtime plan with a minimum-term - in a similar way to an 18/24month SIM-only plan. Once the minimum-term is complete, the exact same choices are available to you as with any other plan.