PAC code issue: Can't request via 150 with multiple lines

[AK_LFC1]

I texted PAC to 150 and couldn't get my PAC numbers because i have more than one line. It then took nearly 40 mins to get through to someone and get them over the phone. This is not good customer service and has confirmed to me that I'm making the right choice in moving to another network. 

[mod edit: title added]

[bristolian]

Before your post was moved to a dedicated thread, you'd replied to a post from over 3years ago.

Please make sure you've called your new network's CS to ensure their wait times are acceptable. EE answer all their CS calls in the UK, something other providers don't do.

[Chris_B]

@AK_LFC1   So you think that when you call customer support they should stop helping other customers and should help you as you seem to think you’re more important than everyone else.  

Because that’s exactly what you’ve just said