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Overcharged

Beth2383
Visitor

‎19-09-2022 08:36 PM

Hello, 

I bought a phone this weekend from EE and took out a new contract. On this I had a 20% discount code, which brought the monthly payments down. However on the app it says they are taking it this week and it is not the discounted amount. Any recommendations on what to do?

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎19-09-2022 08:49 PM

Hello @Beth2383 ,

Welcome to the community,

You may have to wait until you get notification that your bill is ready, then you should see the discount.

If you are worried, though, I would suggest speaking to customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Chris_B
EE Community Star
EE Community Star

‎19-09-2022 09:17 PM

@Beth2383  if you look at your account and go to add-ons, it should say whether you’ve got a discount applied to your account.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.