Overcharged on bill

HODGS1 · ‎10-12-2022

Being overcharged on my bill, it should be £12 for phone and £11-70 for tablet. Went into SUNDERLAND store to try and sort out and they said it would be sorted, this was back in November. This was a renew contract back in July and been overcharged every month since.

Schockwave · ‎10-12-2022

Welcome to the community,

This is a public forum, not customer service, there is no account access, you will have to speak to customer service about this, as they are the ones that can take a look at your account, you will need to speak to billing.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎10-12-2022

Hello @HODGS1 ,

Welcome to the community,

This is a public forum, not customer service, there is no account access, you will have to speak to customer service about this, as they are the ones that can take a look at your account, you will need to speak to billing.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.