Online payment not working

[Bri101]

I’m trying to pay my phone bill online but every time I go to checkout it just tells me “Sorry something went wrong, we couldn’t process your payment” 

I’ve tried 4 times now and there’s nothing wrong with my card 

[Leanne_T]

Hi @pulteney 

I would suggest reporting this to our pay as you go care team by calling 150, they can check the card details and see if this can be added for you. 

Thanks 🙂

Leanne.

[pulteney]

OK, I'll try calling them again. Thanks!

[Leanne_T]

No problem @pulteney 

Thanks 🙂

Leanne.