No contract

[Snakebri08]

Hi All,

So I received I text message to today off EE stating that they haven't produced a contract for me since I purchased a phone back in June 2022. 

Anyway the text messaged said that since it is their fault that I can cancel free of charge. And have give me and option to leave or upgrade.

So does that mean I having been paying for something that I shouldn't have been?

I am quite confused about the text if I am honest.

Has anyone had this happen to them before?.

Thanks 

[ElliotK84]

Hi, I’ve just came across this thread as I got the same message. Out of interest did you manage to cancel your contract and take out a new one?

[Sarloe12]

You received this notice as ee/bt group should always give you in form of writing that you've entered in to a contract for the term length and price. This is a requirement by them as a company. Ofcom has investigated them and fined them for not following the regulations. So a message went out to those that didn't receive it via email/attachment/paper. You can cancel keep your phone and if you wish you can go sim only and this with no cancellation fee. Just read the articles on it.

Hope this helps

[Snakebri08]

They said that I can cancel my contract without any fees.

[Snakebri08]

Yes this is true, thank you.