New contract

[Lynee]

Hi when I upgraded my phone and contract yesterday 04/07/2025  i  noticed when in the shop I couldn’t get online. I had signal and was online in Costa coffee opposite prior to entering the shop. 

I upgrade my contract and was happy with the sales assistant as she seemed to be doing everything possible to get me the right contract. 

After getting home i set up the phone (iphone13) and fully updating all the apps.

when i went onto EE app on the phone i found the same deal i had signed up for 3 hours previously was £8 per month cheaper. On browsing through the EE upgrades i could have had a far better phone and contract for the same money i signed up for. 

my question is can i cancel my contract and sign up to a far better deal or get my contract price reduced. Thanks in advance 

[Lynee]

Your advice is based on what ee have written. You are there for obliged to only give out what you are told. There is nothing stopping ee changing their written policy when they think it’s better to accept a mistake than being taken to the ombudsman. 

If an ee shop can only see what ee wants them to see then they are blind to see the overall picture of ee contracts online  and over the phone. As I’ve said the clock is ticking for ee. Please don’t forget that what’s being written here will be used in my case against ee if this goes beyond the 8 weeks. 

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[bristolian]

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@Lynee wrote:
Your advice is based on what ee have written. You are there for obliged to only give out what you are told. There is nothing stopping ee changing their written policy when they think it’s better to accept a mistake than being taken to the ombudsman. 

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My advice is based on a combination of policy & experience. EE as a company can always make any case-by-case decision they like, but as a regular & experienced poster to this forum,  it would be remiss of me to post any other advice than that which I am confident in... but I'm not EE staff and post independently of them.

You are quite welcome to refer any resulting Ombudsman complaint to this community forum (or indeed any other internet website you happen to chance on), it's never formed part of EE's formal complaints process.

[XRaySpeX]

& my advice is based on Acts of Parliament!

[Lynee]

Couldn’t give to hoots. Parliament is corrupt 


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