New contract

[Rambo2268]

My previous contract ended in January so I restarted a new contract and got a.new phone as well ,I have changed number but they are still using the old contract number also my bill has risen as well and they said my new contract was for  a watch not an iphone ,I'm disabled and need a.working phone I'm appaled ee a d what they have done

[Katie_B]

Hello @Rambo2268. 

Thanks for coming here. 

Just to confirm, you took out a new EE contract with a new number and cancelled your old line?

Have you been able to access your EE bill?

This will provide you with a full breakdown of your charges this month. 

Speak soon, 

Katie

[XRaySpeX]

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount after 3 months. You may always choose to upgrade your contract to a cheaper SIM-Only contract.