My upgrade

MarkC25 · ‎23-04-2023

Hi, the app says my upgrade is available but my contract ends at the end of June, if I upgrade now will I have to pay for both contracts until my current one is paid off?

It's my first time upgrading, thanks for any answers in advance.

Northerner · ‎23-04-2023

Hi @MarkC25

It will say if you can upgrade for free, if not you may need to pay an upgrade fee, which in essence pays off your existing contract. Don't forget this doesn't include and new handset cost , which again may apply.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎23-04-2023

Hi @MarkC25

It will say if you can upgrade for free, if not you may need to pay an upgrade fee, which in essence pays off your existing contract. Don't forget this doesn't include and new handset cost , which again may apply.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.