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My mobile bill

Andytammy37
Explorer

‎31-05-2023 01:59 AM

I have paid my mobile phone bill via card as I always do on the 24th. It’s still not showing as being paid on my EE account and on my bank account it’s showing as taken from my available balance after pending but it’s still pending. Why is this happening this month? There’s never usually a problem. 

0 Helpful
2 REPLIES 2
EssexBoyEE
Ace Contributor
Ace Contributor

‎31-05-2023 02:52 AM

Could be to do with the Bank Holiday Weekend, Ive noticed in the past some Long Weekends can cause issues with Banks and Pending and Cleared Payments / Amounts.

0 Helpful
Leanne_T
EE Community Support Team

‎31-05-2023 07:30 AM

Hi @Andytammy37 

Thanks for coming here. 

Please call us on 150 and the team will get the payment looked into for you. 

Thanks 🙂

Leanne. 

0 Helpful