Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Monthly sim

Vikkilou29
Visitor

‎17-11-2023 09:11 PM

Hi I’ve just ordered my son a phone for Christmas. It arrived Monday. The following day an EE sim arrived separately. I was like fab I can set it up soon. Just opened the parcel bag the phone arrived in and that has a sim also. Which do I use? Any ideas on this or will I need to contact EE. 
TIA

0 Helpful
1 REPLY 1
Chris_B
Grand Master
Grand Master

‎17-11-2023 10:59 PM

@Vikkilou29  you should be using the Sim card that came with the phone.  I would call customer services and query the second Sim card that’s been sent.  Just pointed out if this a device on contract you’ll be billed for that contract as of now not when it’s first used