Microsoft charges

[Stoosmith100]

My son has over £650 of charges on his EE account for Microsoft. The EE account was suspended so I paid the bill as mine and my wife's phone is  also linked to the account. Microsoft have declined all refund requests except for £177 which will be returned to payment method which was the phone bill. But I can't see this refund on my EE account anywhere. How does this work please? @

[XRaySpeX]

@Stoosmith100 : You'll see it in your next bill as a credit.

[Stoosmith100]

Can this then be refunded to my bank account? 

[XRaySpeX]

Yes, if you ask or it could simply save you paying as much next time.

[Stoosmith100]

On my Bill it is showing in credit and refunds online but I am still being asked to cover the original bill. Even though the refund amount is higher than the bill due. I called the helpline and was told there was no refunds credited to my account.

How can I resolve this 

[Leanne_T]

Hi @Stoosmith100

Thanks for coming back to us. 

Can you text BILL to 150, does the reply show your in credit? 

Leanne.

[Siobhan_0088]

Hi how did you get Microsoft to do this and how long did it take? I’ve been chasing the escalation team for the same thing at Microsoft for over a month and all I keep getting told that there’s no update. Any help will be greatly appreciated