Live chat

[Charispaige]

How to live chat to someone? 

[LM2022]

live chat button doesn't appear.  how do we use it to contact EE 

[LM2022]

please help

[Katie_B]

Good Morning @LM2022. 

Are you currently abroad?

Are you a pay as you go or pay monthly customer?

Katie 🙂

[Christopher_G]

Hi @LM2022

Are you in the UK at the moment? Are you on contract or pay as you go?

Chris

[Bri18]

Hi Chris good afternoon 

I just let you know I am out of work for 5 weeks and I want cancellation my Apple Watch and tab Samsung tablet and WFI can’t afford pay my billing and one keep my mobile 

[James_B]

Hi @Bri18,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to request cancellation of your watch and tablet plans.

Thanks

James

[Bri18]

Hi Jon good afternoon 

I am full proudlyfoundly deaf. I let you know I am out of work for 5 weeks. I want cancelled Apple Watch and Samsung tab tablet and WFI I can’t afford payment my billing and one keep my mobile and I have little my bank please let me know my mobile XXXXXXXXXXX 

[Mod edit: Please do not post personal information, such as your phone number, in this public forum. Thanks]

[James_B]

Hi @Bri18,

Sorry, we can't access your account via the community. 

If you are a British Sign Language user, you can contact us via the interpreters live service.

You can also contact us via the Next Generation Text Relay service.

Please see Hearing support for more information.

Hope this helps.

James

[Markbod33]

Hi I’ve just done an upgrade with your self I’ve had the email with order number but no update at all 

[James_B]

Hi @Markbod33,

Welcome to the EE Community. 🙂

When did you place your order?

Which phone did you choose?

James