Trying to upgrade and says 'no plan available' why?

[Gayle1970]

Says I am eligible for an upgrade on my EE, however every time I chose a new phone, no matter which phone it states no plan available, why?

[David]

Hi @Gayle1970 

Welcome to the EE Community,

Have you tried another browser?

If you have tried another browser call customer services on 150 & a upgrade advisor will be happy to assist you with processing your upgrade.

Thanks,

David.

[taywww]

Tried a different browser and I still can’t do it

[James_B]

Hi @taywww,

Welcome to the EE Community. 🙂

Are you trying to upgrade early?

James