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Increase in charges

Nigel1966
Visitor

‎10-06-2023 10:53 AM

My monthly bill went up from £55 to £67  this is absolutely disgusting.  Once my contract has finished I won't be renewing , not only that I wouldn't mind if ee provided a great service . When it cones to my phone signal its a joke . You would think with all the money these companies make they could invest in better technologies to help provide full UK signal.

3 REPLIES 3
Northerner
Grand Master
Grand Master

‎10-06-2023 11:06 AM - edited ‎10-06-2023 11:06 AM

Hi @Nigel1966 

The CPI increase of 14.4% is part of your contract. All mobile carriers make the same charge. 

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Schockwave
Community Hero
Community Hero

‎10-06-2023 11:06 AM

Hello @Nigel1966 ,

Welcome to the community,

Have you checked the breakdown of your bill to see why? 

Have you spoken to customer service about this?

Have you checked here and registered to get updates:

https://coverage.ee.co.uk/coverage/ee

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
Legend
Legend

‎10-06-2023 11:08 AM

When did this bill increase happen?

What are the issues you're having, that you refer to as a "joke"?