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Increase in charges

Nigel1966
Visitor

‎10-06-2023 10:53 AM

My monthly bill went up from £55 to £67  this is absolutely disgusting.  Once my contract has finished I won't be renewing , not only that I wouldn't mind if ee provided a great service . When it cones to my phone signal its a joke . You would think with all the money these companies make they could invest in better technologies to help provide full UK signal.

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎10-06-2023 11:06 AM - edited ‎10-06-2023 11:06 AM

Hi @Nigel1966 

The CPI increase of 14.4% is part of your contract. All mobile carriers make the same charge. 

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎10-06-2023 11:06 AM

Hello @Nigel1966 ,

Welcome to the community,

Have you checked the breakdown of your bill to see why? 

Have you spoken to customer service about this?

Have you checked here and registered to get updates:

https://coverage.ee.co.uk/coverage/ee

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

‎10-06-2023 11:08 AM

When did this bill increase happen?

What are the issues you're having, that you refer to as a "joke"?