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Inapproriate billing on 07961862968

seyisng
Visitor

Dear Provider,

I am writing to tender my displeasure on a continuous charges been posting into my account after the contract I had with the company has ended.

I have a two year contract with EE commencing on 11/06/2024 and ended on 10/06/2026. I was unhappy for still seeing some balance in my account after paying for 24 months with no missed payments.  

I am using this medium to inform you that I did not signed any extension to the contract and I am not expecting any addition billing in that account. Henceforth, I am urging you to clear off the balance and close the account ASAP.

Thank you for your co-operation.

Regards,

Oluseyi Olusanya

07961862968

 

 

1 REPLY 1
garybs29
Scholarly Contributor
Scholarly Contributor

Firstly notified mods as personal info.posted.

Secondly, when your contract ends it doesn't just stop it goes onto a 30 day rolling basis. You'll have received a text giving you options. If you want the number it can stay with EE or get a pac code to change suppliers. If not you have to contact customer service by call & give 30 days notice. Highly unlikely you'll gey a refund too just for doing nothing your side when it ended