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In contract but can i Upgrade to a cheaper package with EE One?

Superfly1
Explorer

I have both an:

  • EE Broadband package
  • EE Mobile contract (24 month SIM only until May 2025 that costs £40).

On the website it's saying I can upgrade my Mobile package for free. And when i click the SIM only option it gives me the option of a cheaper package. Specifically:

  • £37.50, but because of EE One (£20 discount) would only cost £17.50. It's also only a 1 month contract.

Can someone confirm that if i 'upgrade' to this it will replace my more expensive 24 month deal with this cheaper 1 month contract?

It doesn't say it, but since you can't normally terminate a contract early i'm concerned that this will add an extra SIM to my account and charge it on top of what i'm already paying.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Superfly1  Provided it is an upgrade and not a new line you’ll get it at the stated price.    You have to click the upgrade tab for it to be an upgrade. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Superfly1  Provided it is an upgrade and not a new line you’ll get it at the stated price.    You have to click the upgrade tab for it to be an upgrade. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks, this was correct. It let me upgrade and replaced my old contract with the new one.