I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

MartinN1 · ‎29-01-2023

I want to stop my temporary upgrade of monthly unlimited minutes and revert back to my plan, how ? not apparent on my account page, easy to switch on but seemingly impossible to turn off.

Christopher_G · ‎29-01-2023

Hi @MartinN1

Welcome to the community.

Was it an unlimited minutes add on that you bought?

Chris

XRaySpeX · ‎29-01-2023

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

MartinN1 · ‎30-01-2023

Yes contract 25gb month with add on unlimited mins as a temp measure

Sent from Outlook for iOS<>

MartinN1 · ‎30-01-2023

Hi yes as an add on to 25gb month contract whilst bb was being installed

Sent from Outlook for iOS<>

Leanne_T · ‎30-01-2023

Hi @MartinN1

Thanks for coming here.

Do you have an additional add-on for minutes showing in your My EE app?

If so, do you have the option to remove this?

Leanne.

XRaySpeX · ‎30-01-2023

Text STOP UNLIMITED ADD-ON to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP