Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I signed up for a plan and was charged, but I don't see the delivery.

elainebezerra
Explorer

‎06-09-2026 06:59 PM

I signed up for a plan and the payment was charged, but I don't see any sign of the delivery. I have the contract in my email, but I don't know how to check on the device.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎06-09-2026 08:49 PM

@elainebezerra  You got charged the upfront payment ( as you pay an upfront cost towards the device) that doesn’t mean you’ll get the device the next day.   Your application has to be processed and approved and once that’s happened and a device can be allocated to you you’ll receive a tracking number you should then get the device the next day. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
Schockwave
EE Community Star
EE Community Star

‎07-09-2026 11:25 AM

@elainebezerra , just to add, please make sure that you have the DPD app, as you will receive notification the day before delivery from them and another one on the day of delivery with a one hour window with a PIN number which you will need to show to the driver before receiving the device.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
0 Helpful