I need an explanation regarding my call restriction within the uk and my bill

[Obeyisandra]

Hi, I’m contacting you about my bills this August 
My latest bill (09 Aug,  was £112.25, which is higher than expected. Looking at the breakdown:
1. Monthly charges were £58.00 instead of the usual £29.00 - this appears to be two months’ charges combined (09 Jul-08 Sep). Can you confirm why two months were billed at once?
2. £83.25 in “out of allowance” charges, mostly from calls to Nigeria and repeated calls to 0844 (7 calls on 3-4 Aug). I’ve confirmed the Nigeria calls were me calling family, but I don’t recognise the 0844 number and would like this checked.
My bill shows £0.00 due and “already paid,” yet my service is currently restricted (no calls/texts) with a message asking for part payment. Please can you tell me:
• The exact spend cap balance causing this restriction
• Why service is restricted despite my bill showing as paid
• Whether my mobile data is still active during this restriction
I’d appreciate this being resolved quickly as I’m currently unable to make calls or send texts. Thank you.

[Northerner · Accepted solution]

Hi @Obeyisandra 

You'll need to speak to EE CS on 150 about the restrictions and billing.

Search the 0844 number online to establish who it belongs. 

https://ee.co.uk/help/contact-ee

Thanks 

[XRaySpeX]

This public user discussion forum can have no access to your specific account. You need to raise this with CS.