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How do I check the status of my cancellation ?

Amberpittaway
Visitor

‎08-07-2022 06:04 AM

I have cancelled my SIM only deal within the 14 days cooling off period after my phone was stolen. How can I check the status of this cancellation? As my SIM card is still receiving text messages so it is obviously still working and doesn’t appear to have been cancelled. Please advise. 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎08-07-2022 07:22 AM

@Amberpittaway  if you have done this within the cooling of period for a sim only contract it’ll be terminated now.    I recommend you call customer services again about this.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.