How can I get my bill when the App is not working on Android?

[NotTalking]

Got a phone bill in which is 240% bigger than normal so I need to see a bill. Get told on this website to download the app to get the bill, obviously they dont trust their website and internet tech, but the app doesnt work. I log in and it reset.

I only downloaded the app 20mins or so ago, so its up to date.

So any other way's I can get a copy of the bill?

TIA

[bristolian]

There's no reason you can't view your bills via the myEE website, it's probably easier doing so on a laptop/PC-screen!

[NotTalking]

Have you got a web link because all the website tells me to do is download the app?

[XRaySpeX]

https://ee.co.uk/plans-subscriptions/mobile & login.

[NotTalking]

Your web link doesnt work and the EE app still doesnt work two months on. 

Two monthly billing periods have been taken from my bank account, well above the contract I signed up for and I cant get a bill to see what these extra charges are for. 

[Mod edit: please keep discussion on-topic]

[Linzi_H · Accepted solution]

Hi @NotTalking 

If you're unable to log in successfully on the EE app and your main online account, then please speak to our team directly. They'll be able to help get everything set up and review your bills with you. 

Linzi